Q. How does the system work?

A. ICE Solair is a normal split system air conditioner that has been modified so that a flat plate collector captures thermal energy from the ambient temperature to optimise the efficiency of the outdoor unit (condenser).

Q. Does the collector generate power, or how much power does the panel generate?

A. The collector does not generate power, it absorbs and stores ambient temperature, which is then used to extend the duration that the compressor shuts off once once the desired room temperature is reached.

Q. How does the collector assist in improving the efficiency of the air conditioner?

A. The heat captured &/or stored in the collector is used to heat and expand the refrigerant. This reduces the amount of work that the compressor (within the condenser) has to do. Substantial energy savings are achieved when the room achieves the desired temperature and the condenser turns off. The condenser will remain off considerably longer due to the collector continuing to pressurise the refrigerant.

Q. Does the collector have to go on the roof?

A. No. It is mounted on the wall beside the outdoor unit within approximately 0.5m.

Q. Does the collector have to be in direct sunlight?

A. No, it is designed to function in ambient temperature. The temperature range is between -5 and 50 ̊ C. Please note that the more heat the collector is exposed to, the greater the efficiency.

Q. Why is it called Solar if it is not in direct sunlight?

A. The ambient temperature absorbed by the panel is from sunlight.

Q. Can I on sell them?

A. Yes, if you are certified by ICE Solair as a wholesaler or distribution.

Q. Can I install one in my own home or office?

A. Yes. Remember to have all of your installations done by a Certified ICE Solair installer.

Q. Do you sell multi-head systems?

A. Yes.

Q. Can the head units be operated individually?

A. Yes, each head unit has its own remote and as such can be operated independent of each other.

Q. What is the warranty?

A.  For clients within Australia, our products are warranted for labour and parts for five (5) years from the date of purchase (warranty period) for domestic use and one (1) year for industrial, commercial or display use (Please see exclusions). Inside the warranty period, unless the Purchaser establishes that there is a limitation of liability which would not be fair and reasonable, the liability of ICE to remedy a defect will be limited to either of the following as determined by ICE:

1. Repairing the Product or

2. Replacing the Product

Any parts replaced under this Warranty will be warranted for the remainder of the original warranty or a period of 12 months from the completion of the repair, whichever is the greater. This warranty is limited to products purchased through an authorised Australian ICE wholesaler or directly from ICE in Australia and subsequently installed in Australia.

To qualify for the warranty the unit must be installed by a Certified ICE Installer. Also, the product must have been serviced by a Certified ICE Installer to the standards required since the purchase. We advise that if the product has been installed in a caravan, boat, demountable or temporary building we are unable to warrant the product at all. In the event that the product is installed at any location found later to have a primary function other than the comfort of humans, then the warranty will not be provided.

The following are the servicing intervals per year:

1. Units in Domestic Use – Once every 12 months; or

2. Units in Industrial, Commercial or Trade Use – once every 6 months.

Each service must be performed to the current standards of ICE on the day.


Clients outside of Australia, please refer to your agent regarding the warranty they offer you in the country you are in.